Shipping policy

Shipping Methods:

Sterly Hair utilizes reliable carriers such as USPS, FedEx, UPS, DHL, and Royal Mail etc.for global shipping.

 


Total Delivery Time:

Total delivery time = processing time + shipping time.

 

Processing Time

After placing an order, it typically takes 2 business day to process your shipment. If there are issues with your shipping information, we will contact you within 24 hours.
 

Shipping Time & Cost:

Shipping time and costs may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events. 

Due to recent changes in destination customs policies, especially in the United States, some orders may be delayed by 2–5 days. We’re sorry for the inconvenience and appreciate your patience.


 

About Tax:

Customs duties in the recipient's country/region are the customer's responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.

*All additional costs due to recent U.S. customs regulation changes will be fully covered by sterlyhair. Please shop with peace of mind — we wish you receive your dream wig very soon!
 

Additional Notes:

Local logistics deliver on business days (Mon. - Fri.).
Ensure your address is accessible and secure for delivery.
Keep your phone on, as carriers may contact you.
Your package may not require a signature.

Shipping Insurance Refund:

Refunded before shipment: Refunded to the original payment account.
Other cases: Refund eligibility varies.

 

Should you have any further questions or concerns, please feel free to contact us. We value your satisfaction!